How the Great Re-Shuffling Poses Opportunities

1. A Re-imagining of Leadership and how one contributes:
2. Transforming the frustration one experiences from the limitations of a functional role performed over prolonged periods of time into growth opportunities
3. A continuous learning culture is one that moves beyond keeping up with the latest requirements to one that promotes growth
4. From barriers of access to overcoming time and cost constraints in accessing services – digitization and appification is extensible and scalable
5. First, Attrit bad/outdated code, the elimination of Waste 3R’s→ Reusability, Refactoring, and Repurposing
6. Speed and Agility: Innovation drives optimization; Reinforcement and updating standards promotes consistency and reliability
7. Creativity and Ideas create the ‘Provocative New’ – continuous innovation and delivering the unexpected (differentiation and uniqueness)
8. From physical co-location to remote virtual teams, omnichannel communications promote connectedness from anywhere, drive insights, and adapt as the relationships build
9. Digital information consumption empowers users to learn when and where it’s most convenient and proceed at their own pace – bite-sized to recurring patterns tailored to specific needs, goals, and objectives
10. Ability to contribute at any level: supportive and formative to shape pathways, augment for expansion or develop specializations
11. Greater sense of autonomy and variety in choices
12. The information tsunami is real: How will you reach and serve customers today and into the future?
13. Specificity to hyper-personalization – From initiating to greater resonance and precision through deeper penetration and longevity
14. The vast majority of data is not searchable
15. Empowering agents to best serve customers is a win-win
16. Unlocking of value through new information sources and applied usage